Cancellation and Refund Policy

At HealL Well, we value your time and commitment to your wellness journey. To ensure the best experience for all our clients, we have established the following cancellation and refund policies:

Cancellation Policy

1. Appointment Changes or Cancellations:

● We require at least 24 hours' notice for all appointment cancellations or rescheduling.

● Appointments canceled with less than 24hours' notice may incur a cancellation fee of 50% of the service cost.

2. No-Show Policy:

● Clients who fail to show up for their scheduled appointment without prior notice will be charged the full service fee.

Refund Policy

1. Prepaid Services:

● Refunds for prepaid services will only be granted for cancellations made at least 48 hours before the scheduled appointment.

● For cancellations made within the 24–48 hour window, the amount will be credited toward a future appointment.

2. Packages and Memberships:

● Refunds for unused packages or memberships are available upon request. However, a processing fee of $25 may apply.

● Any services already used will be deducted at the standard rate.

3. Gift Cards:

● Gift cards are non-refundable but can be transferred to another person or applied to future services.

Late Arrivals

● If you arrive late for your appointment, we will do our best to accommodate you within the remaining time. However, the full service fee will still apply.

Exceptions

● We understand that emergencies happen. In such cases, please contact us as soon as possible to discuss your situation, and we will do our best to accommodate your needs.

Thank you for understanding and respecting our policies. These guidelines help us provide the best possible service for all our clients.

If you have any questions or concerns, feel free to contact us at administrator@heallwell.com.